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Robust 1 year warranty is included with our Ridstar ebikes. Any defects in hardware or firmware under regular use during the Warranty Period. And Ridstar dealers or Ridstar authorized partners will repair or replace, at no charge, products or parts of a product that proves defective because of hardware malfunction under regular use and maintenance.
Ridstar / YVY is a major manufacturer of e-bikes and have been around for over a decade, producing over 10,000 bikes monthly - a trusted brand that provides honest warranty service and coverage!
Our Bonus FactoryEbikes.com Warranty Assist Coverage
At FactoryEbikes.com, we stand behind the quality of every e-bike we sell. All of our products come with a standard 1-year manufacturer’s warranty plus tech support at no extra cost. We also offer an optional Extended 2-Year Warranty Plan for those who want even more confidence and peace of mind.
✅ What’s Included in our Warranty Plan
Our warranty plan is designed to give you continued access to expert help and guidance beyond the manufacturer’s warranty. While it doesn’t include physical repairs or replacement parts, here’s what you do get:
Direct access to our support team for warranty-related questions or concerns
Remote diagnostic assistance by phone, email, or video call
Help managing warranty claims — we’ll guide you to communicate directly with the manufacturer and help on your behalf direct with manufacturer.
Shipping coordination, including prepaid return labels when applicable
Personalized support from our knowledgeable team throughout your coverage
🚫 What’s Not Included
To keep things clear, here’s what our plan doesn’t cover:
Physical repairs or replacement parts —- this is handled directly by ridstar/yvy (manufacturer).
Routine wear-and-tear (e.g., tires, brake pads, grips, saddles, chains)
Damage caused by misuse, accidents, poor maintenance, or unauthorized modifications
Robust 1 year warranty is included with our Ridstar ebikes. Any defects in hardware or firmware under regular use during the Warranty Period. And Ridstar dealers or Ridstar authorized partners will repair or replace, at no charge, products or parts of a product that proves defective because of hardware malfunction under regular use and maintenance.
Ridstar / YVY is a major manufacturer of e-bikes and have been around for over a decade, producing over 10,000 bikes monthly - a trusted brand that provides honest warranty service and coverage!
Our Bonus FactoryEbikes.com Warranty Assist Coverage
At FactoryEbikes.com, we stand behind the quality of every e-bike we sell. All of our products come with a standard 1-year manufacturer’s warranty plus tech support at no extra cost. We also offer an optional Extended 2-Year Warranty Plan for those who want even more confidence and peace of mind.
✅ What’s Included in our Warranty Plan
Our warranty plan is designed to give you continued access to expert help and guidance beyond the manufacturer’s warranty. While it doesn’t include physical repairs or replacement parts, here’s what you do get:
Direct access to our support team for warranty-related questions or concerns
Remote diagnostic assistance by phone, email, or video call
Help managing warranty claims — we’ll guide you to communicate directly with the manufacturer and help on your behalf direct with manufacturer.
Shipping coordination, including prepaid return labels when applicable
Personalized support from our knowledgeable team throughout your coverage
🚫 What’s Not Included
To keep things clear, here’s what our plan doesn’t cover:
Physical repairs or replacement parts —- this is handled directly by ridstar/yvy (manufacturer).
Routine wear-and-tear (e.g., tires, brake pads, grips, saddles, chains)
Damage caused by misuse, accidents, poor maintenance, or unauthorized modifications